Effective January 1, 2021
A canceled appointment hurts three people: you, your therapist, and another client who could have potentially utilized your time slot. Therapy sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client with a clinical emergency. In addition, we are unable to bill your insurance company for sessions that are not kept.
A fee of $150 will be charged when you miss an appointment without giving notice. You can cancel your appointment by calling, texting, or emailing your specific therapist.
The only time we will waive this fee is in the event of serious or contagious illness or extreme weather. If you are unsure, please contact your therapist for further guidance. Please note that this fee cannot be applied is for clients with Medicaid insurance. Thus, clients with Medicaid insurance who have three or more late cancellations or missed sessions will be referred to other providers should there be indication that the pattern will continue.
Arbor clients: Please note that your therapist cannot charge you for missed sessions or late cancellations. This means that your appointment slot could have been filled with an EAP client, however your therapist will lose money or the opportunity to schedule another client if you late cancel or do not show up. Because of this, two or more late cancellations for Arbor clients within a six-month period will result in immediate discharge and referral to another therapist.
Additionally, please understand that therapy should be viewed as any other important medical appointment would be viewed. While it is a time commitment, this is for your personal betterment and consistency is key in order to achieve this. That being said, two consecutive missed appointments without first reaching out to the therapist, attempting to reschedule, or otherwise indicating clear commitment to treatment, can result in termination of the therapeutic relationship. If you miss two or more scheduled appointments within 30 days without cancelling or rescheduling in accordance with cancellation policy of 24 hours’ advance notice, the therapeutic relationship will be terminated. Your case may be reopened, however you may be placed on a waiting list if there are other clients waiting to use your time slot. This is standard practice with most therapy agencies and private practice offices.
Because your therapist believes that the responsibility for your care is on both the client and the therapist, we agree that if you are double-booked for an appointment, if we miss an appointment without notice or we are more than fifteen (15) minutes late for your appointment, you will receive a FREE therapy session.
Thank you for understanding. We look forward to our therapeutic relationship.